Your feedback stays private.
This online support form is separate from the offline Android app.
Who should use this form?
Adult testers and parents. Please do not submit children’s names, photos, diagnoses, medical information, account passwords or other sensitive details.
What is stored?
Your feedback category, subject and message, plus any contact email, adult name or nickname, app version and device details you choose to provide. We also store a ticket reference, timestamps, status, private owner notes and reply/delivery records. The owner can read and manage these records after signing in.
Why and where?
To answer questions, investigate problems and improve Little Steps. Tickets are stored privately on the Little Steps server, outside the public website folders. Notifications and replies use the configured support mailbox. Information is not used for advertising or added to a marketing list.
How long?
Resolved tickets are removed from the active database 180 days after resolution. Unresolved tickets with no update for 365 days are removed too. Private daily backups expire after 14 days. Sent email copies in the mailbox may remain until the owner deletes them. Ask for earlier deletion by quoting your ticket reference to support@littlesteps.click.
Security and cookies
A necessary, first-party session cookie protects the form and owner sign-in. No analytics, advertising or third-party CAPTCHA is used. Anti-spam checks retain keyed hashes of request addresses for up to 24 hours, not raw IP addresses in the ticket database. The web server may separately keep its normal access/security logs.
Email delivery
Submitting a valid form saves a ticket even if email is unavailable. Optional tester replies are sent to the address provided after the owner writes and confirms them. The form does not create a child account. An email address is optional.
Contact
Little Steps · Kamil Hajiyev · support@littlesteps.click. The owner should verify publisher details and this notice before the form is opened to public submissions.